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FREQUENTLY ASKED QUESTIONS

 

if you don't see the answer you're looking for, please feel free to reach out through the contact page or at ingridmatthewsart@gmail.com. I'm happy to answer any questions!

 

Why is my choice of artwork not available in my preferred format or size?

If a particular work is not available as an original, it probably means the original has been sold. If it is not available as a print, it may be coming soon, or we may have determined that it would not make a successful print (i.e. too much texture in the surface of the original). There may be exceptions to this however, so please feel free to inquire!

The largest print sizes listed are the largest ones available. However, it you require a smaller size that isn't listed, let us know and we may be able to provide it. 

Do you accept commissions?

Absolutely! I'm very happy to discuss what you're interested in. Please don't hesitate to get in touch through the contact form or ingridmatthewsart@gmail.com.

What is your shipping Policy?

Original art will be shipped via ground within a week of your order. (International customers, let us know if no shipping option appears for your country. We can set it up!) Please let us know through the contact form if you would like to arrange express shipping. Prints will be shipped from Graphik Dimensions: please see their FAQ below.

What is your Policy on Returns/Exchanges/Refunds? 

Any original can be returned for a full refund within 30 days. For prints, see the Graphik Dimensions FAQs below.

How can I keep up with your new work?

Please sign up for the mailing list! I'll send occasional news and updates, and information about future sales. You can follow my ongoing art journey on instagram at @ingrid.matthews

 

 

  FAQs for prints from GRAPHIK DIMENSIONS

 

WHAT IS YOUR SHIPPING POLICY? 

FOR PRINTS Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

Order type Production Time Standard Shipping 2 Day Shipping Next Day Shipping
Paper or Canvas (print only) 5 Bus. Days 3-7+ Bus days* 2-3 Bus. Days 1-2 Bus. Days
Acrylic or Metal (print only) 5 Bus. Days 3-7+ Bus days* 2-3 Bus. Days 1-2 Bus. Days
Print & Frame Presentations 5 Bus. Days 3-7+ Bus days* 2-3 Bus. Days 1-2 Bus. Days
Custom Canvas Art 5 Bus. Days 3-7+ Bus days* 2-3 Bus. Days 1-2 Bus. Days
Sample Packs 3 Bus. Days 3-7+ Bus days* 2-3 Bus. Days 1-2 Bus. Days

* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.   

^ We stock some popular sizes, produced much more quickly.  

For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.   

Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day 

HOW MUCH DOES THE SHIPPING COST? 

The shipping price is calculated based on weight coefficient of each item. 

FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:

Cart Weight Ground Shipping Expedited 2 Day Shipping
Up to 5LBs $ 9.95 $19.95
5 - 10 LBs $15.95 $29.95
10-15 LB $19.95 $39.95
15 LB + $29.95 $49.95

( Please note these are only examples and not actual shipping prices according to weight)

WHEN WILL I RECEIVE MY ORDER? 

We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail. 

CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES? 

Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request. 

WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact ingridmatthewsart@gmail.com. There’s a 15% restocking fee that is applied for any order canceled or exchanged.

CAN I CANCEL MY ORDER? 

Unless your order has already gone into production you can cancel it. Please contact ingridmatthewsart@gmail.com as soon as possible if you need to cancel your order. 

HOW LONG DOES IT TAKE TO PROCESS A REFUND? 

Processing a refund can take up to 7-10 business days. 

HOW DO I RETURN MY PACKAGE? 

For a refund or replacement, please email ingridmatthewsart@gmail.com.

WHO TO CONTACT? 

You can reach out at any time by email at ingridmatthewsart@gmail.com. 

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